Refund Policy
Last Updated: May 20, 2025
Important: All purchases on FrontBook are final and non-refundable. Please read this policy carefully before making a purchase.
No Refund Policy
At FrontBook, all purchases of digital books and content are final and non-refundable. Due to the nature of digital products, once a purchase is made and access is granted to the digital content, we cannot accept returns or issue refunds.
Rationale for No Refunds
Our no-refund policy is based on the following considerations:
- Digital products cannot be "returned" in the traditional sense
- Once access is granted, customers can download or view the content
- We provide detailed descriptions, previews, and samples of our books before purchase
- Digital rights management and intellectual property protection
Preview Before Purchase
To help you make informed purchasing decisions, we provide:
- Detailed book descriptions
- Sample chapters or previews
- User reviews and ratings
- Author information
We strongly encourage you to review this information before making a purchase to ensure the book meets your expectations and requirements.
Technical Issues
If you experience technical difficulties accessing or reading your purchased content, please contact our customer support team at support@frontbook.com. While we do not offer refunds, we are committed to resolving technical issues to ensure you can access the content you've purchased.
Accidental Purchases
We require confirmation before completing any purchase to prevent accidental transactions. Please review your cart carefully before confirming your purchase. Once confirmed, the no-refund policy applies.
Content Quality Concerns
We strive to offer high-quality content on our platform. If you have concerns about the quality of a book you've purchased, please provide feedback through our rating system or contact customer support. While this will not result in a refund, your feedback helps us maintain quality standards.
Exceptions
In extremely rare circumstances, at our sole discretion, we may consider exceptions to this policy. Such exceptions would only be made in cases of:
- Fraudulent charges proven to be unauthorized
- Significant and verifiable technical issues that cannot be resolved
- Duplicate charges for the same product
Contact Information
If you have questions about this Refund Policy, please contact our customer support team at support@frontbook.com.
By making a purchase on FrontBook, you acknowledge that you have read, understood, and agree to this No Refund Policy.